Responsible Gaming

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Our Commitment to Responsible Gaming

We are committed to providing a safe, fair, and responsible gaming environment for all our players. We believe that lottery games should be entertaining and enjoyable, not a source of financial or personal problems.

This page provides important information about responsible gaming practices, warning signs of problem gambling, and resources available to help those who may be experiencing difficulties.

What is Responsible Gaming?

Responsible gaming means:

  • Playing for entertainment purposes only
  • Setting and sticking to personal limits
  • Never gambling more than you can afford to lose
  • Understanding that gambling is not a way to make money
  • Recognizing when to stop and seeking help if needed

Setting Personal Limits

We encourage all players to set personal limits to help maintain control over their gaming activities:

  • Time Limits: Set specific times for gaming sessions
  • Spending Limits: Establish daily, weekly, or monthly budgets
  • Loss Limits: Decide in advance how much you can afford to lose
  • Win Goals: Set targets for when to stop playing after winning

Warning Signs of Problem Gambling

Be aware of these warning signs that may indicate a gambling problem:

  • Spending more money or time gambling than intended
  • Chasing losses with bigger bets
  • Lying about gambling activities or losses
  • Borrowing money to gamble
  • Neglecting work, family, or other responsibilities
  • Feeling anxious, depressed, or irritable when not gambling
  • Gambling to escape problems or negative emotions
  • Inability to stop or control gambling behavior

Self-Help Tools

We provide several tools to help you maintain control over your gaming:

  • Deposit Limits: Set daily, weekly, or monthly spending limits
  • Session Time Limits: Control how long you can play in one session
  • Loss Limits: Set maximum amounts you're willing to lose
  • Self-Exclusion: Temporarily or permanently exclude yourself from gaming
  • Reality Checks: Regular reminders about time and money spent

Self-Exclusion Options

If you feel you need a break from gambling, we offer several self-exclusion options:

  • 24-Hour Cool-Off: Take a short break to reassess
  • 7-Day Break: A week-long pause from gaming
  • 30-Day Break: A month-long exclusion period
  • 6-Month Break: Extended time away from gaming
  • Permanent Exclusion: Long-term or permanent self-exclusion

During self-exclusion periods, you will not be able to access your account or participate in any games.

Getting Help

If you or someone you know is experiencing problems with gambling, help is available:

Professional Organizations:

  • Gamblers Anonymous: Support groups for problem gamblers
  • National Council on Problem Gambling: Resources and referrals
  • GamCare: Counseling and support services
  • BeGambleAware: Information and support resources

Helplines:

  • National Problem Gambling Helpline: 1-800-522-4700
  • GamCare Helpline: 0808 8020 133
  • Crisis Text Line: Text HOME to 741741

Age Verification and Protection

We are committed to preventing underage gambling:

  • All players must be at least 18 years old
  • We verify age and identity through multiple methods
  • We monitor for suspicious account activity
  • We provide educational resources about underage gambling risks
  • We work with parents and educators to prevent youth access

Fair Gaming Practices

We ensure fair and transparent gaming through:

  • Random number generation for all games
  • Regular audits and testing of gaming systems
  • Transparent game rules and odds
  • Independent third-party verification
  • Clear information about game mechanics and payouts

Financial Responsibility

We promote financial responsibility by:

  • Providing clear information about odds and payouts
  • Offering tools to track spending and winnings
  • Encouraging players to view gambling as entertainment, not investment
  • Providing resources for financial counseling
  • Working with financial institutions to identify problem patterns

Supporting Others

If you're concerned about someone else's gambling:

  • Approach them with care and without judgment
  • Encourage them to seek professional help
  • Provide information about support resources
  • Consider family counseling or support groups
  • Take care of your own well-being

Our Ongoing Commitment

We continuously work to improve our responsible gaming practices by:

  • Regular training for our staff on problem gambling recognition
  • Investing in research and development of new tools
  • Collaborating with industry organizations and regulators
  • Supporting community programs and initiatives
  • Regular review and updates of our policies and procedures